Shipping And Returns

Scotland And United Kingdom

Express delivery 1-6 days

European Zone 1

Express delivery 5-10 days

CUSTOMS DUTIES AND TAX

Parcel Delivery

Orders placed through the lighting quick will be instantly dispatched the same working day with arrival due in 2-5 days withing UK. All of this is available for FREE when you spend more than £100.

Combined Pallet & Parcel Orders

When ordering a pallet of wood pellets, firewood & briquettes from you also have the flexibility to add any single unit product purchased to your order. To limit the number of deliveries & transport our website will default your express or to be added to your pallet order. This will mean your order’s ETA will be the speed of service selected with your pallet order.

Delivery Surcharges

Our prides itself on providing as cost effective a delivery solution as possible to all customers. In some areas of the UK we are forced to implement a surcharge for pallet delivery. Over 85% of our customers receive a surcharge free delivery experience, and we are committed to reducing those surcharges across the board.

RETURNS POLICY

  1. Wholesale reserves the absolute right to refuse to accept the return of any Goods (where such return is not as a result of the Goods being defective) but shall have the discretion to accept the return of Goods from the Customer and refund the appropriate cost of the Goods (less a minimum restocking charge of 10% of the cost of the Goods) if such return is supported by the invoice number or delivery note number of the Goods in question.
  2. In order to accept the return of Goods by the Customer, such Goods must be:
    1. in a re-saleable condition, accompanied by original packaging in a resaleable condition
    2. within the relevant shelf life for such Goods; and
    3. complete and as sold, in unopened, full and original packaging.
  3. Any credit granted to a Customer for returned Goods shall be offset against other purchases and no cash refund will be given for returned Goods