Customer feedback lets other people know what type of product to purchase. please only take note of reviews with verified badges on the names. This is to show that all customers with these badges have purchased and received their products successfully.



  1. Melissa L. (verified owner) 

    ★★★★★ (5/5)

    Excellent service as usual used many…

    Excellent service as usual used many times and being very pleased would highly recommend them thank you

  2. Peter K. (verified owner)

    Great delivery and good product

    Once again our contact is with the delivery driver who went out of his way to deliver our order a true gentleman nothing was to much trouble.I will be using them again when we need more logs.

  3. George M. (verified owner)

    Perfect

    Perfect! … Great Wood, Great Price, Quick Delivery … placed it perfect where we wanted it in the garage … Good Communication .. couldn’t be better!

  4. Mike G. (verified owner)

    Good service from the order to delivery…

    Good service from the order to delivery and in the time frame set. item as expected

  5. Rachel F. (verified owner)

    Excellent customer service.
    And competitive pricing !
    Needed to change the date of delivery and it was no problem.
    called to get an estimated time of delivery on the day too to make sure we were in and it was no problem at all.
    wood has a lot of bark so it’s a little messy moving it all to stack it in storage but not the end of the world.

    definitely recommend

  6. Paul B. (verified owner)

    as usual the crate of wood is of excellent quality good size to fit into garage.However I am concerned about delivery days and times They appear random based on days quoted, now had 2 crates delivered on a day that no one at home, would like a more solid day fixed so can plan to be at home on delivery day

  7. Tom H. (verified owner)

    Speedy delivery- well sorted and wrapped

  8. Finley (verified owner)

    Lovely pleasant driver who was very helpful and we were kept informed on when the logs were arriving.

  9. Jasper & Maria (verified owner)

    Used fire wood direct for a while now always quick service from sale to delivery

  10. Harvey (verified owner)

    Quick delivery, well packed and good quality logs

  11. Theo & Elena (verified owner)

    Bad manners of delivery driver.

    Also not helpful, only asked to try and lift pallet another way and refused.

    Never had a delivery experience like this.
    Wood and packaging was excellent.

  12. Louis (verified owner)

    Great product. Always get what you paid for with a speedy delivery time. Price is still very competitive. I like the uniform size, which makes them easier to stack. The pallet / crate is also perfect to cut up for my kindling. I definitely recommend UK Firewood to anyone.

  13. Anika (verified owner)  

    Excellent quality kiln dried wood, with an average moisture content of 13% from the logs that I tested. Delivery was quick and hassle free.

  14. Deon (verified owner)

    Online ordering is easy to do, payment is straightforward and the delivery guys are above and beyond when dropping my logs off. Can’t fault firewood direct at all, highly recommend

  15. Kisha (verified owner)

    All good, put where I wanted it with a smile

  16. Diego (verified owner)

    Great timely delivery after ordering and fab dry logs for burning very neatly packed.

  17. Leroy (verified owner)

    Just what we needed for our multi-fuel burner ahead of the coming winter. Reasonably priced for large crate and delivered within a few days. Excellent service.

  18. Daniela (verified owner)

    : Easy to order & very quick delivery! Logs are great & burn extremely well

  19. Gabriela (verified owner)

    Have ordered quite a few times without problems. The wood has always been fine.
    Had a problem on this delivery but fault was with the delivery company. This was sorted by supplier quickly

  20. Tamara (verified owner)

    The service I received from UK Firewood was excellent. In addition the person who delivered the pallet of firewood was brilliant. He rang an hour before delivery as requested and was extremely helpful and ensured that the pallet was placed in such a way that we could shut the double gates after he left.

  21. Esteban (verified owner)

    Excellent choice of firewood and comparable pricing. Free delivery and friendly delivery man. Fire log size is perfect for our log burner. Would definitely buy from them again.

  22. Lucía (verified owner)

    Brilliant service!
    First time I have bought from UK Firewood Direct and found it easy to order and quick delivery. During transportation the courier had damaged the crate of oak logs and it arrived with quite a few missing logs.
    Customer service were easy to contact and resolved the issue to my satisfaction really quickly (within 24 hrs).
    Would highly recommend and will be using again.

  23. Martín (verified owner)

    Super easy to order online, with professional delivery that’s fast. Wood quality is top notch under 20%. Have ordered many times previously and never had issues. Would highly recommend

  24. Lourdes (verified owner)

    Another great delivery came really quick log are great and burn well would recommend this company to friends and family

  25. Carolina (verified owner)

    Quick service. Well chopped, dry wood. Like the reward system for returning customers.

  26. Antonio (verified owner)

    Ordered early to beat the rush. Ordering was easy, good price & quick delivery. Delivery driver was polite and helpful and put the pallet just where I wanted it. The logs are a good size with no match sticks like other firms.
    Second year I have used them. Highly recommend

  27. Paula (verified owner)

    Birch Logs as described. Good size and quantity. Well wrapped crate in plastic. 24 hour notice given of date of delivery. Driver from local depot knocked on door at 10am to agree where to park. Crate transported from lorry on Electric hand controlled fork lift. Well satisfied.

  28. Liam K. (verified owner)

    The wood is delivered all wrapped and protected, should it need to be left on a driveway, but the couriers they use will deliver to within a meter of your woodstore too. It’s great value, both for the volume of wood and the service.

  29. Isabella L. (verified owner)

    A great product, easy to order online, and very helpful with enquiries.
    The delivery driver was an absolute gentleman. Many thanks.

  30. James M. (verified owner)

    Great clean burning wood.
    Good value. Delivery is never on the stated date which is a bit inconvenient. Actual final delivery once it arrives is Great and trolleyed straight into our garage.

  31. Ella N. (verified owner)

    Delivered as promised. Great service

  32. Alexei Ivanov : (verified owner)

    Very good burning wood. It’s far drier than alternatives that I’ve purchased. The crate the logs come on is also made of kiln dried wood – so this can be chopped up and used as kindling. Just get yourself a small axe – you’ll get your money back before you’ve used all the kindling the price it is these days! Excellent delivery service too.

  33. Sarah Thompson : (verified owner)

    came as stated ,wood looks good, xl crate well packed but does get loosen on transit with movement in truck i will be keeping packed in crate in garage but leaning to one side . but all ok

  34. Dmitry Volkov : (verified owner)

    We have tried other companies once or twice but always come back to UK Firewood.
    The wood was delivered quickly and is of good quality as usual. The delivery man was friendly and helpful.
    Just what is needed from a reputable company.

  35. Emily Parker : (verified owner)

    Clear information on delivery / status updates. Call from driver prior to final delivery also – professional friendly service.

  36. Ivan Petrov : (verified owner)

    Put order in before 1pm on the Thursday & they arrived the next day Fri Afternoon this is the best del we have ever had from any kiln dryed log firm plus the logs are fine will def be useing this company again RF

  37. Jessica Brown : (verified owner)

    It’s a seamless and efficient operation from ordering to delivery. Prices vary so worth getting a winter stock in early autumn.

     

  38. Richard (verified owner)

    Good quality.

  39. Luis (verified owner)

    The delivery driver was excellent, the deliver time accuarate, as it has been for the last two years now. Much appreciated

  40. sabella (verified owner)

    Great service as always.
    Slight delay on the deliver, not the fault of UK Firewood Direct, but they kept me informed.

  41. Ricardo (verified owner)

    Usual reliable quality, neatly packaged and efficient delivery. Expensive, but convenient and better than a ton of not-as-dry mixed shapes/sizes logs dumped on the driveway!

  42. Gabriela (verified owner)

    “Well packed crate of really good quality logs, all as described, no inferior stuff hidden in the middle of the crate (as has been the case with other suppliers !)very pleased with my purchase, thank you

  43. Emilio (verified owner)

    they delivered promptly and the price was competitive.I havent tried the logs yet but they are neatly packed and covered with polythene.

  44. Hannah Turner (verified owner)

    Great wood. Swiftly delivered, good price. Burns well. Will use again.

     

  45. Luke Mitchell (verified owner)

    Just really straight forward. Great delivery and great product! Would recommend.

  46. Ella Roberts (verified owner)

    It was simple to find what I wanted on the website, and the ordering process was straightforward.
    The time from ordering to the delivery was very quick.
    Most of all the delivery driver was polite helpful and friendly.
    Not forgetting, the logs are well created. You can even burn the create!

  47. George Young (verified owner)

    Great service, good price.

  48. Zoe Davis (verified owner)

    Logs supplied as advertised and delivered within a few days of ordering.

  49. Miguel (verified owner)

    Great service, arrived quickly food quality logs

  50. Miguel (verified owner)

    Excellent quality oak logs.

    I ordered the XL kiln dried oak crate. It is was completely full to the 2.2 m tall top with very little brash and almost completely oak – just a handful of birch mixed in. Very dry and good quality logs. The stack was held together with a stout wooden frame and straps, all wrapped with plastic. The frame and pallet alone has given a few days firewood. Very tightly stacked, it is 1.8 m3 – 4-5 dumpy bags full. Very good value considering that it is oak.

    The pallet delivery guy was very helpful, phoned 2 hours before arriving and managed to get the pallet just where I wanted it.

  51. Sofia (verified owner)

    As usual prompt delivery on good pallet and helpful driver. Best point, the logs are well covered so no hurry to get under cover in awful weather.

  52. Carlos (verified owner)

    This is the second pallet I’ve had from these people. Last year, and now again this year (obvious really!)
    Living in the Hebrides we are used to struggling to get what we want, and often get really stitched up with carriage coats. NOT THIS COMPANY!! £30 extra carriage is very reasonable to bring a pallet of this size and weight across the sea (2hrs on a ferry each way).
    The quality of the Oak logs is so much better than anything we can get locally, and there was very little waste, just a few bits of bark. Last winter we used far fewer logs once we’d changed over, and I suspect these don’t work out much dearer that the local supplier – who does not state the volume – but a tape measure and some schoolboy math soon worked out this was a better deal by volume – as well as by quality.

    Thank you so much – and don’t change your carrier! The carrier (A&M Campbeltown) at this end is excellent. (although it was a longer delivery time than suggested – but that’s life on a island, we’re used to waiting 🙂

  53. Lucia (verified owner)

    The wood was what you would expect, well packed and is burning well.
    The delivery driver pushed this rating to 5 stars, he was so helpful in getting out palette to our barn for storage.

  54. Javier (verified owner)

    hassle free…ordered product & received on said date…delivery driver was excellent..all good…thumbs up from me….regards dave..

  55. Emma D. (verified owner)

    Delivered within 1 week of ordering
    Delivery driver left it in the spot I asked
    Quality of the wood delivered excellent
    Wouldn’t use any other company

  56. – Kathy M. (verified owner)

    I’ve been a satisfied customer for a few years. Very fast delivery, and wood is dry and cut to size. Stacked neatly. Never had an issue, and would recommend them to anyone.

  57. John D. (verified owner)

    Very quick service from time of order to delivery at door step. Great quality of wood, same as always. Thank you BFD Team.

  58. Steve R. (verified owner)

    The used 40-foot container arrived in fantastic condition, much better than expected. Very pleased with the overall experience.

  59. Kevin G. (verified owner)

    Delivered when said. Exactly as described and burns really well. Third time using this company and would use again without hesitation.

  60. Charlotte (verified owner)

    Great price, logs exactly as described and expected. Delivery prompt and again, exactly as expected. Everything just worked. Will use again for sure

  61. Amelia (verified owner)

    Excellent service from ordering online , communication and delivery. Not tried the mixed hard wood logs yet .

  62. Sophia (verified owner)

    Great quality, great price, prompt and helpful delivery. Top service

  63. Issabella (verified owner)

    Arrived swiftly in well packaged and rainproof… Very useful as it was raining! It burnt beautifully, very happy indeed.

  64. Arthur (verified owner)

    Efficient delivery and great product always

  65. William (verified owner)

    No worries we have used this company before and even time delivered as planned all went well, delivery driver so obliging

  66. Lucas (verified owner)

    Prompt delivery and generally good service and this is also on previous occasions. However, I noted this delivery of logs they were very small and would have preferred as previously larger size in diameter.

  67. Henry (verified owner)

    very quick delivery. good quality wood. burns really well. very slow burning

  68. James (verified owner)

    Extremely efficient and informative every step of the way. Would highly recommend them. Quality product very well packed.

  69. George (verified owner)

    Quality firewood as always, this is our third delivery and I have to say each one has been very good quality, the size of logs are consistent and perfect for our log burning fire.

  70. Grace (verified owner)

    Very well processed although the delivery arrived one day earlier than indicated which was unexpected.

    Wood is good quality and burns well.

  71. Andre (verified owner)

    Arrived quickly, good communications from the delivery company and the driver was excellent.

    Logs look to be good quality and well packed – looking forward to trying them.

  72. Rochelle (verified owner)

    Website very clear, delivery very quick and pallets wheeled into garage. Used before and will do again.

  73. Tanisha (verified owner)

    Easy to order, delivered on time Great. Delivery driver was also Great.

  74. Desmond (verified owner)

    Simple ordering process and delivery within a couple of days. Mixed hardwood log quality and size excellent. Can totally recommend.

  75. Javon (verified owner)

    Fast delivery,driver contacted me to let me know pallets where up the driveway whilst I was out.

  76. Benjamin P. (verified owner)

    Fast turnaround, good size logs and good price. The delivery is very good with very helpful and friendly drivers.

  77. Mia Q. (verified owner)

    Easy to use website, quick delivery and good quality logs. All at a great price.

  78. Grace S. (verified owner)

    Quick delivery, exceptional help from driver in getting pallet from lorry to garage

  79. Noah R. (verified owner)

    Ordered my crate on Tuesday and it arrived Friday the driver placed it in the desired location all in all great

  80. Ethan T. (verified owner)

    Delivered by a friendly guy, both times I’ve ordered. The wood is of good quality and well packaged.
    I feel it’s really good value for money.
    When I made an enquiry it was answered very quickly.
    Would definitely recommend

  81. Mark T (verified owner)

    Excellent wood and delivery superb. Dropped off right next to our garage so unloading and restacking so easy.

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